| Terms and Conditions |
| Last Update on 17th of November 2025 |
| Below are the User Terms and Conditions which set out the terms in which you, as a user, can access and use our website, services and applications, including our mobile application. Breadfast reserves the right to amend the User Terms without the need for your prior approval. |
| 1. Introduction |
| 1.1. Welcome to ksa.breadfast.com (“Site”). The owner and operator of the Site is Breadfast Trading Company, a single shareholder limited liability company, registered in the Commercial Register No. 1010835584, tax registration No. 3116418458, with its principal office at 2181 Al Dammam Rd., Al Yarmouk District, 7830, Riyadh, Kingdom of Saudi Arabia, or any of its current or future subsidiaries, affiliates, successors, or assignees (collectively, “We”, “Our”, “Us” or “Breadfast”). |
| 1.2. These User Terms & Conditions (“User Terms” or “Terms”) and all policies and additional terms (if applicable) posted on Our Site set out the terms on which you, as a user (“You”, “Your” or “User”), can access and use Our Site, services and applications, including Our mobile application (“Application”), (collectively, the “Services”) for buying directly on the Application. These User Terms apply in addition to all Our other terms (including Privacy Policy which is available on the Site and as amended from time to time, collectively the “Legal Documents”). By accessing, registering and/or continuing to use or access Our Services, you are agreeing to be bound by these User Terms and the Legal Documents with immediate effect. |
| 1.3. References in these User Terms to You (or similar) are references to You as a natural or legal entity accessing and using the Services. |
| 2. Our Services |
| 2.1. We provide Services for You as a User to enable You to enjoy products as a registered User on the Application. Depending on the business model, Our Services, provided by Us or by affiliated companies or other third parties, may include, (a) warehousing, order management and fulfillment (e.g. communication with a User on his/her purchase, obtaining payment from a User and organizing delivery); (b) shipping the product from warehouse/premises to the User; (c) cash collection and processing of payments; and (d) call center and customer support. |
| 2.2. In order to access the Application and use the Services, Users are required to create an account, and agree to comply with these Terms and the Legal Documents. Users are solely responsible for maintaining the confidentiality of their account credentials. |
| 2.3. Modification of Service: Breadfast reserves the right at any time and from time to time to modify or temporarily discontinue the Service (or any part thereof). You agree that Breadfast shall not be liable to You or to any third party for any modification, suspension, or temporary discontinuance of the Service. Your continued use of the Application following such updates constitutes Your acceptance of the revised Terms. If You do not agree to any of the terms in these Terms or to any future terms in a future revision of this Terms, do not use or access (or continue to access) the Services. |
| 2.4. When You order products and services from Breadfast, We treat this as an offer from You to purchase such products and services. We may refuse to accept such orders for any number of reasons – such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors. |
| 2.5. We reserve the right to determine the content, appearance, design, functionality and all other aspects of the Application and the Services (including the right to re-design, modify, remove and alter the content, appearance, design, functionality, and other aspects of the Application and the Service and any element, aspect, portion or feature thereof, from time to time), and to delay or suspend listing of, or to refuse to list, or to de-list, any or all products in Our sole discretion. We may, in Our sole discretion, withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or cancel any of Your transactions if We consider it necessary for legal purposes or to ensure compliance with these User Terms. |
| 3. User Conduct |
| 3.1. Users must not attempt to gain unauthorized access to Our technology platform, including servers, databases, and Application. |
| 3.2. Users must not attempt to disrupt the delivery of Breadfast by any other means, including denial of service, electronic attacks or other distributed means. |
| 3.3. Users must not knowingly send content to Breadfast to deliberately introduce viruses, malware, or otherwise attempt to harm or hack the Application. |
| 3.4. Breadfast reserves the right to suspend or delete User accounts that do not follow the User Conduct. |
| 3.5. We reserve the right to take legal action against any User breaching these Terms and the User Conduct in accordance with the applicable laws. |
| 4. User Agreement |
| 4.1. You are obligated to read the Legal Documents and in particular, take note of the account eligibility and information requirements for opening a User account and Your responsibilities when using the Application. By creating an account and using the Services, You accept and agree to these Terms. |
| 4.2. If You’re an individual who’s placing an order, You must be eighteen (18) years or older and resident in the Kingdom of Saudi Arabia to purchase any products or services from Us. |
| 4.3. You are responsible for, and agree to pay promptly, all charges to Your account, including applicable taxes and purchases by You or anyone You allow to use Your account to access Breadfast Services. |
| 4.4. You agree and accept responsibility for keeping all Your account information current, including address, telephone number, e-mail address. |
| 4.5. You agree and undertake to provide accurate, complete, and correct personal and delivery information when placing any order. This includes, without limitation, the full and correct first and last name, and a clear, complete, and verifiable shipping address. |
| 4.6. Please do not send credit/debit card or other payment information by email or text messages. |
| 4.7. You agree that You will not provide fraudulent information and that You are solely responsible for any information You provide to Breadfast, and accept responsibility for all activities that occur under Your account or password. You will comply with all laws applicable to Your activities on the Application and with these Terms. |
| 4.8. Breadfast reserves the right to immediately suspend or terminate Your use of the Application and/or Site, and to take all necessary legal actions, in the event of the commission of any fraudulent act. |
| 4.9. You agree and understand delivery is available to specified areas only. Estimated delivery times are determined on the Application for each order, but may vary based on circumstances. In all cases Users must ensure that someone is available to receive the order. |
| 5. Refund and Replacement |
| 5.1. You acknowledge that We are focused on ensuring an enjoyable User experience on the Application and that We have agreed to perform certain Services for users with respect to delivery, returns, replacements, exchanges and warranty of products under the applicable laws to enhance the User experience. You agree to provide all assistance necessary to enable Us to fulfill Our obligations to You as a User and You further agree to: |
| 5.1.1. Accept a product where You have no right to return it under the terms of sale and applicable laws; |
| 5.1.2. Replace or exchange a product under Our terms of sale restrictions and ensure that replacement or exchange is within a period not exceeding seven (7) calendar days from the date of receipt, to enable Us to meet Our obligations under the terms of sale, save and except for fresh products, which shall be eligible for refund or replacement within twenty-four (24) hours only of receipt; and |
| 5.1.3. Do all necessary steps to issue a refund to ensure that We fulfill Our refund obligations. |
| 5.2. You accept that the refund for canceled products shall be refunded to You based on the method of payment, as funds returned via cash or Breadfast wallet shall be credited within a period not exceeding forty-eight (48) hours from the approval of the cancellation request, while refunds processed to debit/credit cards may require a period ranging from fourteen (14) days to thirty (30) days, subject to the issuing bank and the Third-Party PSP procedures. In all cases, if the reason of cancellation is due to quality check failure, or in the event of defected products, or not conformity to specifications, the funds shall be refunded to You within fifteen (15) days. Under no circumstances will You have the right to refund the exchanged products. However, You may raise a complaint within seven (7) days of receiving the exchanged products. |
| 5.3. Furthermore, You agree that: |
| 5.3.1. We have the right to reject a product upon receipt from You if, (i) it is damaged; (ii) it is used, or not in its original condition; (iii) it does not meet Our packaging, quality or other requirements; (iv) it does not contain the necessary documentation; or (v) it does not comply with these User Terms or any applicable laws; |
| 5.3.2. Breadfast shall store purchased and paid-for products that the User has refused to accept for a period of fourteen (14) days from the date of notification, or until the expiry of such products, whichever is earlier. In the event the products are not collected during this period, We have the right to dispose of or otherwise do as We please with the products; |
| 5.3.3. We retain all title to products until delivered and paid for by a User, and at no point during the provision of Our Services will You have title to the products (except in circumstances where Breadfast pays the full cost of the products through a penalty, ownership of the product shall transfer fully to Breadfast); |
| 5.3.4. You are required to abide by all domestic tax regulations applied to products listed on Breadfast by the time of their listing and prices must be inclusive of all related tax as applicable by law, if any. |
| 5.3.5. All orders made by Users with incorrect pricing must be honored and fulfilled, and any costs or liabilities due to pricing errors shall be fully borne by Breadfast. |
| 5.3.6. The User shall bear all related costs, including delivery fees for replacement requests, unless the reason for the replacement is due to an error by Us. |
| 6. Fees and Payments |
| 6.1. The fees applicable for using Our Services depend on the business model selected. The fees are included and detailed in the Application and may vary in the future. The applicable terms, that are in effect on the date of sale of the relevant products, shall govern the transaction. |
| 6.2. Notwithstanding these User Terms and without prejudice to Our other rights and remedies, You acknowledge Our right to: |
| 6.2.1. Withhold all and any amounts owing to You to recover from such amounts all losses or damages suffered by Us, as solely determined by Us, including with respect to: (i) infringe a third party’s intellectual property rights; or (ii) Your fraudulent conduct. |
| 6.2.2. Upon suspension or termination of Your account, or Your use of the Services, set off against any payments to be made to You, an amount determined by Us to be adequate to cover chargebacks, refunds, adjustments or other amounts paid in connection with Your transactions, for one hundred and twenty (120) days period. At the end of such one hundred and twenty (120) days period following suspension or termination, we will disburse any remaining amount not used to offset chargebacks, refunds, adjustments or such other amounts paid, or seek reimbursement from You via any of the following for any additional amount required to offset chargebacks, refunds, adjustments or other amounts paid, as applicable: (i) by deducting from future payments owed to You; (ii) reversing any credits to Your account; (iii) charging Your credit card; or (iv) seeking such reimbursement from You by any other lawful means. You further authorize Us to use any or all of the foregoing methods to seek reimbursement, including the debiting of Your credit card or bank account. |
| 6.3. You agree to indemnify and hold Us, Our parent company, subsidiaries and affiliates and Our and their directors, officers, agents, employees, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to any claims or demands made by any third-party due to or arising out of: a) Your breach of these Terms; or b) Your violation of any applicable laws or regulations. |
| 6.4. Tipping: Users can reward the Delivery Associates (“DAs”) that are involved in executing Your orders through Application. Users tip the staff directly by the credit/debit card they have registered or credit in their wallet. Any tip paid by the User through Breadfast will be non-refundable. All tips paid by the User will be paid in Saudi Riyal (SAR). Tipping is completely voluntary and at the sole discretion of each User. Breadfast may, at Our sole discretion, decide the exact allocation of the tip between the various staff members that contributed to the execution of the orders. |
| 7. Bill Payments |
| 7.1. Breadfast reserves the right to change the applicable terms and conditions of payments at its absolute discretion over time. Breadfast currently processes its bill payment through a third-party payment service provider (“Third-Party PSP”), which in turn settles the payments with the service providers. Hence, Breadfast reserves the right to not issue refunds in any form for bill payments that have been accepted by the Third-Party PSP. |
| 7.2. Breadfast fees and charges are only applicable to the Services the User selects and that are subsequently supplied to the User by the Third-Party PSP. The User agrees to pay all the charges applicable to the selected Services, as well as any applicable taxes and other charges including but not limited to activation fees, minimum service fees, termination fees, other nonrecurring charges and set-up fees. The User also agrees to pay any additional charges or fees applied to the billing account for any reason, including but not limited to, due to insufficient credit or insufficient funds or the failure to pay any outstanding obligations to the Third-Party PSP. Set up fees, activation fees, installation fees and other non-recurring fees, if applicable, will be included in the first bill. The User is responsible for all charges as per the applicable terms and conditions of the relevant Third-Party PSP. |
| 7.3. In the event of the cancellation of the service by the service provider at any time during the billing cycle, Breadfast will not be liable for any refunds and the User shall directly contact the service provider. |
| 8. Breadfast Balance |
| 8.1. The ability to access cash top up services is made available to the User through Breadfast and is subject to change and availability. |
| 8.2. “Breadfast Balance” refers to the prepaid balance which is represented electronically, denominated in the User’s local currency and attributed to the User account, and which; (i) is credited to the User account upon collection or receipt of funds; (ii) may be reloaded with additional funds by the User (subject to any limits or restrictions imposed by Breadfast at its discretion or by law and as may be notified to the User from time to time); (iii) may be redeemed or applied as a payment method on the Application and/or Off-App Merchants which will satisfy and settle the User’s payment obligation (iv) may be credited through promotions which include but are not limited to cashback, referrals and promo codes distributed by Breadfast (v) and may not be redeemable for cash. |
| 8.3. As part of the User account, the User may load Breadfast Balance by any one or more of the following payment methods: (i) by cash paid to DAs; (ii) valid gift or vouchers issued by Breadfast or partners; or (iii) any other payment method made available by Breadfast (each a “Payment Method”). Breadfast reserves the right to offer additional payment methods and/or remove any existing Payment Method at any time at its sole discretion. With the User’s consent, credit card / payment information will be stored with Our Third-Party PSP(s) for future orders. Breadfast does not store Your credit card or payment information. |
| 8.4. The User can reload the Breadfast Balance at any time. The User can also add a new Payment Method by adding any of the available options which may include but are not limited to debit, credit cards or prepaid cards. By selecting a particular Payment Method, the User acknowledges that the User is agreeing to the terms of service of Breadfast’s payment processing partners and the financial institution or payment service provider who has issued the selected Payment Method. The User further agrees that they could bear the cost or changes of any fees imposed by such payment processing partners or financial institutions in connection with the selected Payment Method. |
| 8.5. Breadfast may in its sole and absolute discretion choose to refuse a request to reload Breadfast Balance, including (without limitation) where reloading would result in the aggregate value stored in the User’s account exceeding any value permitted by prevailing laws and regulations or Breadfast policies. |
| 8.6. By maintaining a negative balance, You accept to adhere to this and all future iterations of the Terms. |
| 8.7. Breadfast maintains the right to transfer Your consent to any subsidiaries, sister companies or partners. |
| 8.8. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. |
| 8.9. Saudi Arabia is Our country of domicile. |
| 8.10. Our Application and/or Site will NOT deal or provide any services or products to any of Office of Foreign Assets Control (OFAC) sanctions countries in accordance with the laws of Saudi Arabia. |
| 8.11. We accept payments online using Visa and MasterCard credit/debit card, including payments processed via digital wallets, in SAR currency. |
| 8.12. Refunds will be done only through the original Payment Method. |
| 9. Intellectual Property |
| 9.1. Users are prohibited from reproducing, distributing, publicly displaying, or creating derivative works based on any of the Application’s content without Our prior written consent. |
| 9.2. Furthermore, You shall not use, or permit to be used, Breadfast’s name, trademarks or logos in any advertisements, promotional literature or information without the prior written consent of Breadfast. |
| 9.3. Where such consent is provided, the use of Breadfast’s name, trademarks and logos shall be strictly in accordance with the permission and direction provided by Breadfast. |
| 10. Liability |
| 10.1. Nothing in these User Terms shall limit or exclude a party’s liability: (a) for fraud, including fraudulent misrepresentation, perpetrated by that party; (b) for death or personal injury caused by the negligence of that party; or (c) for any other liability that cannot be limited or excluded under applicable law. |
| 10.2. Subject to clause 10.1 (Liability), in no event will We, Our parent company, subsidiaries and affiliates, and Our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these User Terms for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, Our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages. |
| 10.3. In addition, to the extent permitted by applicable law, We (including our parent company, subsidiaries and affiliates and Our and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and You agree not to hold Us responsible, for any damages or losses resulting directly or indirectly from: |
| 10.3.1. The content or other information provided when using the Services; |
| 10.3.2. Your use of or Your inability to use Our Services and/or delays or disruptions in Our Services; |
| 10.3.3. Pricing, shipping, format or other guidance and information provided by Us or used for product listings; |
| 10.3.4. Any defects or damage to a product that occurred prior to Our acknowledged receipt of Your product; |
| 10.3.5. Bugs, errors or inaccuracies of any kind in Our Services, viruses or other malicious software obtained by accessing or linking to Our Services; |
| 10.3.6. Damage to Your hardware device from the use of Our Site; |
| 10.3.7. The content, actions or inactions of third parties using Our Services; |
| 10.3.8. A suspension or other action taken by Us with respect to Your use of the Services; |
| 10.3.9. The duration or manner in which Your listings appear in search results; or |
| 10.3.10. Your need to modify practices, content or behavior or Your loss of or inability to do business as a result of changes to these User Terms. |
| 10.4. Subject to clause 10.1 (Liability), if clauses 10.2 or 10.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to Us, Our parent company, subsidiaries and affiliates and Our and their directors, officers, agents, employees, suppliers, subcontractors or licensors, to You, (including reasonable legal fees), whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these User Terms shall be limited to the lower of, (a) the price the product sold for on Our Site and its original shipping costs; (b) the amount of fees in dispute not to exceed the total fees that You paid to Us in the twelve (12) months prior to the action giving rise to the liability; or (c) one thousand and five hundred (1500) SAR. |
| 10.5. You agree to indemnify and hold us, Our parent company, subsidiaries and affiliates and Our and their directors, officers, agents, employees, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to: |
| 10.5.1. Our rejection of product exchanged to Us by You under these User Terms; |
| 10.5.2. Any claims or demands made by any third party (including users using Our Site) due to or arising out of Your use of the Services; |
| 10.5.3. Your violation of any of provisions of these User Terms, including, without limitation, any of the warranties, representations and undertakings; |
| 10.5.4. Your violation of any applicable laws, including, without limitation, data protection or anti-spam laws as well as any anti-bribery, anti-corruption, export control and sanctions laws; |
| 10.5.5. The manner in which You use Our Services, including, without limitation, that the content You post, or trademarks infringe the intellectual property rights of any third party or that the content of Your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Site users). |
| 11. Suspension and Termination of Account |
| 11.1. Without prejudice to any of Our rights and remedies and without any liability to You, We may limit, suspend or withdraw Your access to the Services and/or remove hosted content submitted by You or on Your behalf if We consider, at Our sole discretion that: (a) You have breached these User Terms in any manner whatsoever; (b) We reject a product exchanged to Us by You under these User Terms; (c) You are not reasonably cooperating with an investigation by Us or any law enforcement or regulatory agency; (d) You have failed to meet the agreed performance indicators; or (e) Our continued provision of Services to You would expose Us or other Site users to regulatory action or other material risk. Upon termination of Your account, Your User account registration shall cease to exist. |
| 11.2. We reserve the right, in accordance to our standards, to suspend or block Your account for, (a) detected violation of the Legal Documents; or (b) as stated under this Suspension and Termination of Account section. |
| 11.3. In Our sole and absolute discretion, and without any objection or claim from You, We may: (a) refuse to complete, or place on hold, block, cancel or reverse a transaction You have authorized (b) suspend, restrict, or terminate Your access to any or all of the Breadfast Services, and/or (c) deactivate or cancel Your Breadfast account with immediate effect for any reason, including but not limited to where: |
| 11.3.1. We reasonably suspect You of acting in breach of this Terms; |
| 11.3.2. You take any action that may circumvent Our controls such as opening multiple Breadfast accounts or abusing promotions which We may offer from time to time; |
| 11.3.3. We reasonably believe that We need to do so in order to protect Our reputation; |
| 11.3.4. We are, in Our reasonable opinion, required to do so by applicable law, regulation or any court or other authority to which We are subject in any jurisdiction; |
| 11.3.5. We have concerns that a transaction is erroneous or about the security of Your Breadfast account or We suspect that the Breadfast Services are being used in a fraudulent or unauthorized manner; |
| 11.3.6. You take any action that may lead to circumventing Our controls such as using the referral program in abusive or fraudulent behavior; or |
| 11.3.7. Referring other accounts that might be using Breadfast Services in a fraudulent or unauthorized manner or abusing Our compensations, offers, and promos and its applied terms and conditions. |
| 11.3.8. We reasonably suspect You are not using the Application for personal usage as a customer and You are abusing it commercially as a merchant instead. |
| 11.4. Termination of these User Terms (howsoever occasioned) shall not: (a) affect any accrued rights of Breadfast or liabilities on User; (b) affect any provision of these User Terms that is expressly or by implication intended to continue on or after termination; or (c) require a court order. |
| 11.5. After termination or deletion of Your account, Breadfast will retain some of Your personal information for a minimum of six (6) years or as necessary to comply with Our legal obligations, to prevent fraud, or to resolve disputes, as outlined in the Breadfast Privacy Policy. |
| 12. Confidentiality |
| 12.1. For the purposes of these User Terms, “Confidential Information” means Our (or an Application user’s) non-public, confidential, secret or proprietary material and information that has been or may be, directly or indirectly, disclosed to You or which You come into the possession or knowledge of, whether in verbal, written, graphic, electronic or other form, in connection with or as a result of entering into these User Terms. |
| 12.2. You will maintain the confidentiality of all Confidential Information We may provide You or which You receive as a result of Your use of the Services and will not release, disclose, use, make available or copy any such Confidential Information without Our prior written consent. You may disclose Confidential Information to employees, agents or subcontractors on a need-to-know basis only. Excluded from this obligation of confidentiality is Confidential Information which: (a) is known or becomes known to You directly or indirectly from a third party source not having an obligation of confidentiality to Us; (b) becomes publicly known or otherwise ceases to be secret, proprietary or confidential, except through Your breach of these User Terms; (c) is independently developed by You; or (d) is required to be disclosed by a government authority or by law, provided that You give Us reasonable prior written notice sufficient to permit Us to contest such disclosure. |
| 13. Dispute Resolution |
| 13.1. Any dispute or claim arising out of or in connection with these Terms or the Application shall be governed and construed in accordance with the laws of the Kingdom of Saudi Arabia. |
| 13.2. Any judicial proceeding will be brought in the competent courts of the Kingdom of Saudi Arabia. |
| 14. General Terms |
| 14.1. By using Breadfast services, You consent to receiving electronic communications from Breadfast which are essential for the delivery of Our services. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or relating to the service. This communication can be through calls, SMS, and/or email. |
| 14.2. Breadfast reserves the right at any time to modify these Terms and Conditions and the Legal Documents, and to add new or additional terms or conditions on Your use of the Services. You will be notified by such modifications and additional terms and conditions will be effective immediately and incorporated into these Terms and Conditions. Your continued use of the Services will be deemed acceptance thereof. |
| 14.3. We shall not be liable for any delay or failure in performance Our obligations resulting from circumstances beyond Our reasonable control, including, but not limited to, acts of God, epidemics, wars, riots, or any unexpected governmental action or restrictions. |
| 15. Submitting and Handling Complaints |
| 15.1. The complaint must be submitted through the designated Contact Information below or the Application support portal, that clearly outlining the issue’s nature, the date it occurred, and any relevant details. |
| 15.2. We commit to acknowledging receipt of the complaint and will proceed to investigate and resolve the issue promptly and fairly in accordance with the applicable regulations and Our internal policies. |
| 16. Contact Information |
| For questions or concerns regarding the Application, its features, or these Terms and Conditions, please contact Us at:
Breadfast Support |
